Seven out of ten Brazilian banks adopt face biometrics
Seven out of ten Brazilian banks (75%) currently use face biometrics to identify clients. The data come from the first phase of a 2024 survey on banking technology by Deloitte Consultoria for the Brazilian Federation of Banks (Febraban).A total of 24 banks answered the questionnaires, which were prepared and applied between November 2023 and March this year. The institutions add up to 81 percent of banks operating in Brazil. In addition, 27 executives from the sector gave interviews to the Deloitte team.After completing the survey, the organization highlighted face recognition as one of the technologies most widely adopted by financial institutions in Brazil. A chatbot simulating a conversation with account holders—usually to answer questions and offer assistance—can be found in almost...